ProVakeel.com ("ProVakeel", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using this website or submitting a query, you agree to the practices described here.
On this page
01Information we collect
When you use ProVakeel.com — particularly when you submit a legal query through our enquiry form — we may collect the following:
- Identity & contact details: your name, mobile number, email address and city.
- Your legal matter: the area of law and the description of the issue you choose to share.
- Communication preference: how you would like us to reply (email, phone call or WhatsApp).
- Technical data: basic information your browser sends automatically, such as device type, approximate location and pages visited, used only to keep the site working and secure.
You decide what to share. Please provide only the information necessary to describe your query.
02How we use your information
- To understand and respond to your legal query.
- To arrange a consultation or provide the legal service you request.
- To contact you through the channel you have chosen (email, call or WhatsApp).
- To share a fee estimate and the next steps for your matter.
- To operate, maintain, secure and improve the website.
- To comply with applicable laws and respond to lawful requests.
We do not sell your personal information, and we do not use it for unrelated advertising.
03Confidentiality
The details you share about your legal matter are treated as confidential. They are used only to assist you and are accessible only to the advocate(s) and authorised personnel handling your query. We do not publish or disclose your matter publicly.
Please note that the existence of advocate–client privilege depends on the nature of your engagement and applicable law. Submitting an initial enquiry does not by itself create an advocate–client relationship; such a relationship is formed only when expressly agreed.
04How we share information
We share your information only as needed to serve you:
- With the advocate handling your matter, so they can advise you.
- With trusted service providers who help us operate — for example, the form/email delivery service that routes your enquiry to our inbox, and our website hosting provider. These providers process data only on our instructions.
- Where required by law, such as a valid order from a court or competent authority.
We never sell, rent or trade your personal information to third parties.
05Communication channels
If you choose to be contacted via WhatsApp, please note that WhatsApp is a third-party platform with its own privacy practices, and messages sent through it are subject to WhatsApp's policies. Similarly, email and telephone communications carry the usual risks of those mediums. Choose the channel you are most comfortable with.
06Data security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You share information at your own discretion.
07Data retention
We retain your information only as long as necessary to respond to your query, provide the services you request, and meet legal or record-keeping obligations. When it is no longer required, we take steps to delete or anonymise it.
08Cookies & analytics
The website may use minimal cookies or similar technologies to function correctly and to understand, in aggregate, how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if you do.
09Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your information, where there is no legal reason to retain it.
- Withdraw your consent to further processing at any time.
To exercise any of these rights, contact us using the details in the Grievance & Contact section below.
10Children's privacy
ProVakeel.com is intended for adults seeking legal assistance. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
11Third-party links
Our site or articles may link to external websites (for example, legal news or government resources). We are not responsible for the privacy practices or content of those websites. Please review their policies separately.
12Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated policy.
13Grievance & contact
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please reach out to us:
Contact ProVakeel.com
Email: provakeel.com@gmail.com
WhatsApp: +91 96377 12402
Or use the Ask a Lawyer form on our website.
14Governing law & disclaimer
This Privacy Policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts at Pune, Maharashtra.
Disclaimer: ProVakeel.com provides legal information and facilitation of legal services. The content on this website is for general information and is not a substitute for formal legal advice. Nothing on this website constitutes solicitation, advertisement or inducement as restricted under the Bar Council of India rules. An advocate–client relationship is created only upon an express engagement.